Strategy & Governance
Technology roadmaps, IT service management, cybersecurity governance, risk management and executive alignment focused on measurable organizational value.
Technology Leadership • Ideas • Education
Mark Patnaude
Technology Executive | Author | Practitioner | Educator
Technology is not the end in itself. I focus on building the capability, governance and service environments that allow organizations and people to succeed.
Leadership
Technology leadership grounded in business outcomes.
More than two decades of technology leadership across infrastructure, operations, service delivery, cybersecurity, enterprise applications and organizational transformation.
Operations & Transformation
Infrastructure modernization, cloud services, resilience, enterprise platforms and service environments designed to keep organizations working while improving what comes next.
People & Business Enablement
Building capability through strong teams, effective partnerships, practical technology decisions and clear communication between technology and the business.
Writing & Ideas
A growing body of work on technology, leadership and change.
Books, articles, essays, research and selected projects exploring how technology affects organizations, leaders, careers and the decisions people make.
Books
Published works examining technology leadership, accelerating change and the organizational impact of technology.
Articles & Essays
Published articles and selected original writing on technology leadership, artificial intelligence, ITSM, customer experience and organizational decision-making.
Research & Projects
Selected research, frameworks and portfolio work showing how I approach complex questions, evaluate evidence and turn discovery into practical insight.
Featured Books
Longer-form explorations of technology and change.
Technology Isn’t the Hard Part
A practical look at technology leadership and the organizational, operational and human challenges that often matter more than the technology itself.
250 Years of Accelerating Change
An exploration of technological acceleration and what the increasing pace of change means for organizations, leaders and individuals.
Articles & Essays
Writing designed to stand on its own — and travel beyond LinkedIn.
This section will become the permanent home for selected published work, original essays and writing samples that can be shared with editors, publishers, professional peers and other audiences.
Technology Leadership
Essays on technology strategy, governance, operations, transformation and the leadership decisions behind effective technology organizations.
AI & Organizational Change
Writing on artificial intelligence, accelerating change, discovery, decision-making and the changing relationship between people and technology.
ITSM & Service Experience
Practitioner-focused perspectives on service management, customer experience, resilience, value and the realities behind formal frameworks.
Research & Projects
Discovery before creation.
Selected work that demonstrates how I research markets, evaluate evidence, test assumptions and turn complex questions into practical frameworks and decisions.
AI & Job Market Discovery
Using AI as a research instrument to understand real employment markets before making decisions about positioning, credentials or applications.
ITSM Practitioner Research
Framework-independent scenarios, research and practical exploration of service management, organizational value and operational decision-making.
Technology Leadership Portfolio
Selected approaches, frameworks and examples drawn from technology operations, governance, transformation and executive leadership.
Speaking & Education
Turning experience into practical learning.
Practitioner-led learning experiences that connect technology concepts with real organizational decisions.
Technology Leadership
Governance, operations, transformation, service management and the leadership decisions behind effective technology organizations.
AI & Decision-Making
Practical approaches to using artificial intelligence for discovery, analysis, market understanding and better-informed decisions.
Cybersecurity & Resilience
Accessible discussions of cybersecurity, technology risk and everyday practices that strengthen organizational resilience.
About
Technology. Business. People.
I have spent my career working at the intersection of technology, business operations and people.
My experience spans enterprise infrastructure, IT operations, cybersecurity governance, service management, enterprise applications, cloud platforms and technology transformation. The common thread has always been the same: technology should create capability and value rather than become an end in itself.
Today, that work also includes writing, education and research into how emerging technologies — particularly artificial intelligence — are reshaping organizations, careers and the decisions people make.
Contact
Connect with Mark.
For technology leadership, writing, publishing, education, speaking or professional collaboration.